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No.199 · FAQ

Chat Thread FAQ

An FAQ you ask rather than scan. Questions sit at the bottom of a support thread as suggestions; pick one and it's sent as your message, the reply types for a moment and then arrives word by word, followed by the questions people usually ask next.

The prompt

The design brief behind this component — reuse it to regenerate, remix, or explain it.

Build an FAQ shaped as a support conversation. Props: items ({ id, q, a, next?: ids }), agent (name and role), greeting, an optional human hand-off ({ label, reply }), and the starting suggestions. Layout: a 30rem × 36rem card with a header (agent avatar, name, a green "live" dot with the role, and Start over), a scrolling thread, and a suggestions tray. The thread is role=log, aria-live polite, aria-busy while a reply is arriving, and keeps the newest message in view. Flow: the agent greets. Suggestions are pill buttons that fade up 60ms apart. Choosing one hides the tray, appends your bubble (right-aligned, accent, tail bottom-right), then shows a typing indicator (three bouncing dots, labelled "Vitrine Help is typing") for 650ms plus a little per character, then the answer bubble arrives word by word every 28–58ms. The words not yet shown are already in the bubble but visibility:hidden, so the bubble is its final size from the start and the text doesn't reflow as it fills. Afterwards up to three follow-ups are offered: the item's next ids first, then anything not yet asked. "Talk to a person" is always available once the conversation has started and ends with the hand-off reply. When everything has been asked, it says so. Start over clears the thread and any pending timers. Paper and Night; reduced motion shows replies whole after a beat, with no bounce or stagger.

Notes

Interaction
Tap a suggested question; read the reply; pick a follow-up, or Talk to a person. Start over resets the thread.
Motion
Messages spring up 300ms; typing dots 1s loop; words stream every 28–58ms; chips fade up 60ms apart.
Accessibility
The thread is a polite live log that is aria-busy while a reply streams, so screen readers get finished sentences; suggestions are real buttons in a labelled group; the typing indicator has a text label. Reduced motion shows replies at once.
Responsive
A fixed-height card up to 30rem wide; bubbles widen on phones.
On touch
Identical on touch; chips are full-size tap targets.

Featured

01Glassbreak ButtonA solid plate that fractures from one impact point, cracks racing outward as the shards drift apart.04Liquid GlassA capsule of glass that bends what's behind it, carries a specular highlight around its rim toward your pointer, and squashes like a drop of liquid when pressed.07Phosphor Glass ButtonA liquid-glass pill that senses you coming: its rim light turns to face the cursor and the pill leans in to meet it.08Iris ShutterAn async button with a camera iris for a status light — blades close and turn while it works, then open onto the result.
81Atmosphere CardSmoked-glass link cards: colour pooled in the corners, slow contour currents underneath, a field that leans toward you.93Eclipse Event CardAn editorial event plate with an oversized date and an orbital eclipse bleeding in from the right, alive with slow drift.94Specimen CardAn object mounted under glass: hover lifts the pane with a sweep of reflection and swings out a paper catalogue tag.
95Silk FieldDomain-warped light that pours like liquid silk, with an optional glass lens that refracts the flow under your cursor.106IsobarA living weather map — contour lines traced over a drifting pressure field, with your cursor as a system of its own.
151Prompt ComposerA chat composer where attached files tuck into its top edge like tabs in a folder — they rise from behind it when added and sink back when removed. Send turns into stop while the reply streams.157Aura FieldA writing field where colour only exists while the AI is touching your text: the edge becomes a turning band of light and the words are rewritten in place, one by one, out of a soft blur.
205Halftone CTAA tall CTA banner where slow gold paint drifts beneath a fixed halftone grid, visible only through the dots.
212Nocturne Sign-inA single quiet column on near-black with a breathing seam of frost light behind it — email, password, magic link, nothing more.222Sigil Sign-inA split sign-in whose left half grows a geometric mark from your email — the same address always draws the same sigil.
275Voices CarouselA testimonial exhibition: one large quote at a time on frosted glass, crossfading between voices without ever resizing.
279Feral TitleA brutal condensed wordmark — heartbeat in the dark, letters slam in, a gash tears through and the word bleeds.
301 components